Privacy Policy Page

Privacy Policy

At Prime Haven Mart, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Account & order details: name, email address, delivery address, phone number and order history.
• Payment information: processed securely by our payment providers; we do not store your full card details.
• Usage data: pages visited, device and browser type, and how you interact with our website, collected via cookies and similar technologies.

2. How We Use Your Information

• To process and deliver your orders and communicate order updates.
• To respond to customer service enquiries and provide support.
• To send you marketing communications, where you have opted in (you can unsubscribe at any time).
• To improve our website, products and customer experience.
• To prevent fraud and comply with our legal obligations.

3. Sharing Your Information

We share your information only where necessary, for example with delivery couriers to fulfil your order, and with payment processors to handle transactions securely. We do not sell your personal data to third parties.

4. Cookies

We use cookies to keep your basket working, remember your preferences and understand how our website is used. You can control or disable cookies through your browser settings, though some features of the site may not work as intended.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

6. Your Rights

Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal data, and to object to direct marketing. To exercise any of these rights, contact us at [support email].

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about how we handle your personal data, please contact us at [support email].